Return & Refund Policy — SORELIA

At SORELIA, your satisfaction is our priority.
If your order doesn’t meet your expectations, you have 14 days from the date of receipt to request a return or an exchange.

📦 Returns

To be eligible for a return, the item must be:

• Unworn and in perfect condition

• Not damaged

• In its original packaging (pouch or box)

⚠️ For hygiene reasons, earrings cannot be returned (except in the case of a defective product).

Return shipping costs are the responsibility of the customer, unless the error is on our part.

🔄 Exchanges

Exchanges are possible within 14 days.
If the requested item is no longer available, a store credit or refund will be offered.

💰 Refunds

Once your return has been received and inspected, we will notify you by email.
If your return is approved, the refund will be issued to your original method of payment within 5 to 10 business days.

We do not refund:

• Worn or damaged items

• Items without their original packaging

• Earrings (for hygiene reasons)

• Gift cards

• Shipping costs

📦 Defective products or order errors

If you receive a defective or incorrect item, please contact us within 48 hours with a photo of the item received.
We will cover the replacement or refund.

📧 Contact

For any return request or questions, please contact us at:
📩 contact.soreliacreations@gmail.com